FAQs

What is your return policy?

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be unopened and in their original packaging or unused to qualify for a return.

How do I request a return?

To start a return, email us at support@galaxynova.net. Once your return is approved, we’ll provide a return shipping label and instructions.

Where should I send my return?

All returns should be sent to our business address:
3545 28th St, Boulder, CO 80301, USA
However, you must contact us first before sending any items.

Do I have to pay for return shipping?

For Defective Products: We cover the shipping cost (USD 0.00 for shipping and restocking).
For Customer Remorse (e.g., mistaken purchases): You are responsible for the actual cost of return shipping.

What happens if I receive a defective or damaged item?

Please inspect your order upon delivery. If you receive a defective or damaged item, contact us immediately at support@galaxynova.net. We’ll arrange a replacement or full refund, including free return shipping.

How long does it take to process a refund?

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.

Can I exchange an item?

No, I don’t accept exchanges

Can I cancel my order?

Orders can be canceled before they are shipped. If the order has already been shipped, please follow our return policy.

Do you accept returns on sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email to monitor the status of your delivery.

What is your shipping policy within the United States?

We offer free shipping within the United States. Our handling time is 1-3 business days, and the transit time is 4-5 business days, depending on your location.

Which shipping carriers do you use?

We use DHL and FedEx for shipping within the United States.

Can I change my delivery address after placing an order?

Delivery address changes can only be made within 24 hours of placing the order. Once shipped, the address cannot be changed. Please contact us at support@galaxynova.net for any modifications.

What happens if I provide the wrong shipping address?

If the package is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the product.

What if my order is delayed?

If your order is delayed and hasn’t arrived within 11 business days, contact us for assistance.

How can I contact customer service?

You can reach us at support@galaxynova.net or call +1 202-290-7208. Our support team is available 24/7 to assist you.

Contact Us:

Support: Available 24/7

Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)

Email: support@galaxynova.net

Phone: +1 202-290-7208

Address: 3545 28th St, Boulder, CO 80301, USA